This position will oversee all aspects of sales/marketing, operations, human resources and financial efforts to maximize profitability in the distribution of a wide variety of high quality landscape supply products. This person will have direct management of employees within sales, customer service, and operations. This position requires hands-on supervising ability to subordinate personnel and carry out strategies as defined by senior management.
•Monitor and deploy sales/service resources to ensure superior customer service throughout all product areas. •Monitor and evaluate customer satisfaction and manage a process of continuous improvement in site customer service. •Ensures a smooth and effective site production process including the implementation of site merchandising, loading and shipping of material, receiving and unloading of material, and superior product maintenance. •Daily pricing and expense management in support of market’s business plan. •Ensure a safe work environment through compliance with all safety regulations and policies. •Administers and implements company policies and procedures applicable to the market. •Implements senior management direction to specific site/market needs. •Ensures all training activities are completed within set timetables and to enhance professional development of employees. •Monitor all transportation activities including scheduling, and maintenance of vehicles. •Direct and monitor inventory control processes to meet inventory turn goals and minimize shrink and waste. •Ability to utilize remote support (sales, purchasing, financial) services in a resourceful and effective manner to achieve site goals. •Make sales calls and participates in account management of key customers.
Skills & Qualifications:
•BS degree in Horticulture or related field desired, 7+ years of related experience, deep knowledge of horticulture industry •Excellent organizational ability, a high degree of initiative, excellent communication skills and a team orientation •Ability to understand and apply senior management directives to site needs •Strong skills in evaluating and improving customer service processes •Specific experience in managing production, maintenance and service resources in an operational environment •Experience in developing, training and motivating a sales and operational team •Bilingual abilities (English / Spanish) is a strong plus; proficiency with Microsoft Office applications •Ability to work in adverse weather conditions; both heat and cold •Must be physically able to lift up to 50 pounds without assistance (occasionally, regularly, routinely, throughout the course of the work day) •Perform other duties as necessary