This position is a member of the operations team and is responsible for the day-to-day activities at the site relative to customer service, shipping, receiving, training and inventory management.
Essential Duties: • Ensure a smooth and effective site production process including the loading and shipping of material, receiving and unloading of material, superior product maintenance and implementation of site merchandising. • Train all personnel in customer service, safety, product knowledge, and horticulture and operational Best Practices. • Ability to provide input on operational variable costs for planning and budgeting. • Control inventory accuracies through disciplined, consistent cycle counts. • Contribute as a key member of the site management team on issues of improved customer service and cost control. • Evaluate customer satisfaction and manage a process of continuous improvement in site customer service. • Support all efforts of sales and operational activities. • Ensure the proper availability to technical support for customer inquiries and service.
Skills & Qualifications: • 3-5 years minimum of hands on experience in the wholesale nursery supply industry • In depth knowledge of horticulture products and industry information; High customer orientation • Excellent organizational ability, a high degree of initiative • Solid oral and written communication skills and a team orientation • Must be Bilingual (English/Spanish) • Ability to perform heavy manual tasks under varying weather conditions; • Ability to work in adverse weather conditions; both heat and cold • Must be physically able to lift up to 75 pounds without assistance (occasionally, regularly, routinely, throughout the course of the work day) • Must demonstrate a thorough understanding of the body mechanics associated with safe lifting techniques and knowledge of principles of strain & sprain prevention • Perform functions of position standing approximately 95% of day • Perform other duties as necessary • BS Degree in Horticulture or related field desirable; proficiency with Microsoft Office applications